FAQs

What is TotalProtect?

TotalProtect combines two products, LeaseProtect and AssetProtect in order to maximize savings for the resident. LeaseProtect is an alternative to a traditional security deposit that allows you to lower your move-in costs. It is a non-refundable payment. AssetProtect is insurance coverage designed to satisfy the insurance requirements of your community.^* Your community has chosen AssetProtect and negotiated a low-cost rate to make it easy for you to meet these requirements.

What is the insurance requirement for your community?

Some communities require that you obtain insurance to protect the community against damages for which you are responsible including fire, smoke, explosion, backup or overflow of sewer, water, and falling objects. The requirement will be set forth in your lease and provided by the leasing staff.^*

How do I sign up and what is the qualification procedure?

Simply click Enroll at the top of this website, enter your zip code, select your community, and enter your contact information. Your approval to live in the community automatically qualifies you to enroll in TotalProtect.

Does TotalProtect cover my personal property?

If your community offers coverage for your personal belongings through TotalProtect, you may choose that option when signing your community addendum. The coverage extends to specified named perils and may be narrower than a traditional renters insurance policy.

Must I choose TotalProtect?

No. Your apartment community offers multiple ways to satisfy the move-in requirements.* TotalProtect is your community’s preferred partner offering a low-cost option with pre-approval.

If I don’t choose TotalProtect, what am I required to do?

You must do two things:

1. 1. Pay a security deposit to your community.
2. 2. You may need to furnish evidence to your community that the minimum required insurance has been obtained through another carrier prior to occupancy of your apartment. If you choose another carrier, you must have the community named as an “additional insured/loss payee” on your insurance. Failure to obtain this insurance, or letting it lapse, puts you in breach of your lease agreement. Your community may then purchase the required insurance on your behalf, and you will be responsible for reimbursement of all costs and expenses.

How often do I need to pay for TotalProtect?

With LeaseProtect, the security deposit alternative, you only need to pay once prior to move-in. There are no additional payments required at renewal for most communities. With AssetProtect, the insurance product that enables you to meet your community’s insurance requirements, your premium can be itemized and included with your monthly rent payment (for most communities).

What if I leave early or transfer apartments?

If you vacate the unit early, then neither of the payments/premiums are refundable. Please consult the manager for your community’s specific policies on apartment transfers.

If I have a roommate, does my roommate also need to pay for TotalProtect?

There is only one payment required per lease. Contents coverage is an aggregate limit for the apartment unit. If there is more than one lease for your apartment unit, additional payments may be required.

Is the TotalProtect payment refundable?

In most instances, the payment is not refundable. If you cancel your lease or application prior to move-in, your community may have specific policies where a refund can be processed.

What happens at move-out if I honor the terms of my lease?

You do not have any further obligations to LeaseTerm Solutions Insurance Services or your community.

What happens if I default on my lease or cause other damages?

TotalProtect provides coverage for events such as fire, smoke, water damage, explosion, etc. Please see the policy for details. You remain fully responsible for all monetary losses and property damages associated with a lease default. Failure to honor these obligations could result in collection actions and have negative consequences on your credit report or ability to obtain credit in the future.